GUIDE
User guide
①About purchase and payment
You can order from the official online store (Shopify).
We accept credit cards, QR code payments (PromptPay, etc.), and bank transfers.
You can only return unopened items within 7 days of receiving the item. Please see our return policy for details.
② Regarding delivery/receipt
Currently, the target area is Bangkok, Thailand. Nationwide delivery is scheduled to be expanded gradually.
A flat delivery fee of 200THB per box will be charged.
Yes, delivery is possible if you enter the recipient information in advance.
③ About products and quality
Natural alkaline ionized water with a pH of 9.9 or higher using Kagoshima Prefecture Tarumi hot spring water.
Super soft water with a hardness of 1.7. It can be safely used by babies and the elderly.
It can be stored at room temperature for 2 years from the date of manufacture. Please store away from direct sunlight and high temperatures.
④ About regular purchases
You can choose from monthly, 2 months, or 3 months.
You can freely set it from My Account. Please make changes at least 3 days before the next delivery.
Regular purchasers receive benefits such as a 5-10% discount + free shipping each time.
⑤ Services for travelers
Yes, you can order from the official website before your trip.
Just enter your accommodation information and we will send it to you on your check-in date.
Yes, we can provide support in Japanese, English, and Thai.
⑥ For corporations/agencies
We are looking for partners both domestically and internationally. First of all, please contact us using the inquiry form.
It varies depending on the desired region and sales format. We will inform you individually.
Yes, we can also handle the necessary documents and standards for export.
⑦ Environment/Sustainability
yes. Made of PET material and can be recycled.
The factory has acquired ISO22000 certification and is considerate to the natural environment.
yes. 11.5L bag-in-box products are also available.